Sleep Number

Minneapolis, MN

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Position Purpose:

The Diagnostics Lab Engineer is key in diagnosing failure modes and driving root cause analysis in field returned product. They are responsible for reporting root cause findings to project teams and different cross-functional areas. In addition to reporting responsibilities, the Diagnostics Lab Engineer will also trend collected failure data and communicate to leadership any recommended actions to further reduce quality issues. The Diagnostics Lab Engineer will work closely with Diagnostic Lab Technicians and help facilitate workload, upkeep, maintain, and continuously improve the capabilities of the Diagnostics Lab.

Primary Responsibilities:

Lead and Execute Diagnostic Lab Activities

Ensure QC flagged product aligns with project team priorities
Diagnose and track new failure modes
Timely diagnosis of field failure returns
Facilitate the workload within the Diagnostics Lab
Continuous Improvement

Develop or Improve SOPs for new products or emerging failure modes.
Development effective test protocols to identify failure modes and reach root causes of defects
Improve technical lab capabilities to ensure Diagnostic Lab continues to provide meaningful diagnostics data to the organization
Create and maintain data collection databases that ensure timely and meaningful communication of failures
Cross Functional Reporting

Lead or participate in daily, weekly, monthly communication meetings between project teams and business leaders to help facilitate understanding of failure modes and root causes of defects
Recommend effective solutions for discovered failure modes
Validate effectiveness of implemented solutions
Position Requirements:

Bachelor’s degree in electrical discipline – engineering, technical or similar.
5+ years of work experience preferably in failure analysis or electrical testing lab
Strong analytical skills, problem solving mindset, and technical aptitude
Experience in Root Cause Corrective Action
Strong Project Management skills
Able to travel up to 25%.
Certification in Design for Six Sigma, Reliability Engineering, or any other formal problem-solving process
SQL or database management experience
Understanding of metrology and maintaining certified test equipment
Ability to code in database languages
Inspection & Testing: The ability to use proven tools, techniques, and methodologies to inspect products, measure process performance, perform product verification and validation testing, and to provide feedback reporting as required. Utilize this competency within the framework of the measurement, analysis and improvement aspects of the quality management system.
Ability to work on a cross-functional team
Must be a strong team player
Strong analytical skills and natural affinity to analyze & mine data for problem solving
Ability to organize, prioritize work, meet deadlines, and complete deliverables
Extensive knowledge in Excel, Visio, Word, Outlook, PowerPoint, Minitab, Access, and Project

Our company’s purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase – it’s a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

Sleep – Our 360® smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
Physical – Wide range of wellbeing resources and services through our medical plans to improve your physical health.
Emotional – Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
Financial – Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
Community – Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
Career – Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor’s Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number’s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.

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