Program Customer Service Technician

Zero Zone
6151 140th Ave NW

Ramsey, MN 55303

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Program Customer Service Technician

Under the direction of the Service Manager, the Program Customer Service Technician is an infield representative responsible for supporting large and small supermarket and industrial customers.  The Program CST will conduct store visits, inspections, troubleshooting and repair. The following are the essential duties and responsibilities you can expect to do:

Monitoring service calls and programming the E2 Controller remotely for Dollar General locations.
Troubleshooting service issues with technicians in the field.
Inspect equipment for damage and missing parts.
Inspect the installation of equipment for proper leveling, sealing, piping and refrigeration practices.
Make necessary repairs to damaged or defective components.
Assist installers in troubleshooting and diagnosing electrical and refrigeration problems on-site and via telephone support.
Dispatch outside service companies for repairs that cannot be completed within the customer’s time frame.
Arrange and scheduling meetings with installers and end user representatives when required.
What Are We Looking For?

The requirements listed below are representative of the knowledge, skill, and/or ability required of you in this position:

A technical degree or certification in related field
3-5 years of related experience in service and repair in the refrigeration industry
Strong practical problem-solving ability
Effectively communicate with customer, clients, and coworkers
Experience with Microsoft Office required
Travel required up to 50% of the time
Apply Now!

Zero Zone, Inc.

Please explore our website to learn more about our company and to view our highly engineered products. www.zero-zone.com

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