SolidWorks Support Specialist

13600 Industrial Park Blvd

Minneapolis, MN 55441
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SolidWorks Support Specialist

Job Description
Make your mark at the world’s largest HVAC company

Daikin Applied strives to exceed expectations and maintain trust worldwide as a global company that supports human health and comfort while creating new value for inside air and the environment. As a global leader in the industry, we are creating new equipment for sustainable solutions worldwide. Daikin Applied has state-of-the-art research and development facilities that are creating, adapting, and testing cutting edge technologies for the HVAC industry.

Important to Know:

· Individuals must be authorized to work in the U.S.

Essential Responsibilities:

The SolidWorks support specialist understands layout and basic mechanisms requiring the application of a variety of standardized drawing techniques. Understands complex assembly and detail selection drawings showing interrelated dimensions and positions requiring various calculations such as sheet metal and tubing bend allowances. Directions will be given by senior personnel.

Daikin Applied is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor employment based visas.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2 year Vocational/Technical Drafting Certificate or A.A.S. degree in CAD (SolidWorks)
5+ years related drafting experience or equivalent combination of education and experience.
Experience in SolidWorks CAD and SolidWorks PDM applications
Understanding of ECOs and ECRs processing workflow
Experience in sheet metal design and/or HVAC products is beneficial.
Ability to read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence and effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Design software; Development software; Spreadsheet software and Word Processing software.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Show proficiency in working with SolidWorks CAD and SolidWorks PDM
Provide support for engineering documentation including SolidWorks CAD modeling, SolidWorks PDM, engineering change orders (ECOs) and engineering change requests (ECRs) that conform to Daikin Applied standards.
Provide support and resolve issues to the end user’s satisfaction. Respond quickly and effectively to requests for technical assistance in person, via phone, electronically
Create and Monitor support tickets and process them based on assigned priority (SolidWorks PDM, SolidWorks CAD, or any other software supported by Daikin)
Escalate software issues to the System Administrators and/or Manager
Install, test, and configure new workstations, peripheral equipment, and software
Perform timely workstation hardware and software upgrades as required
Assist with on boarding and leave of users
Demonstrate creative ability, accuracy, and cost effectiveness.
Complete work assignments within determined time frame.
Exhibit basic sense of design and mechanical aptitude with abstract thinking and reasoning skills.
Have a basic understanding of manufacturing practices and processes.
Be part of and function in a team environment.
Work independently with guidance from senior support specialist.
Show strong organizational, interpersonal and communications skills.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed.   They are not intended to be construed as an exhaustive list of al l responsibilities, duties, and skills  required of personnel so classified.

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