Technical Engineering, Account Management, inside/ outside Retention Sales
Edison, NJ 08820
Technical Engineer MovieBeam
April 2015 to January 2016
Full Site System Setup. Includes Broadcasting Module, C9 Systems, Cisco systems, Dell and HP System Servers and Computers.
Work on All Windows systems, Windows Servers and Macintosh.
-Terminate connectors RJ45, BNC, Fiber, Cat 5, Cat 6, Coax etc. With use of RF Range Corrections using Meter amps, blocks, filters.
– Cisco systems setup- Voice, security, Routers, antennas, Switchs, Amps, etc.
-Configuring Servers at Data Center for With Correct TCP/IP Settings after subneting all equipment with IP address.
-System Computers and Setop Box Installing, -Install, Diagnosis, Repair and Program Audio Video equipments Such as video conferencing, TVs and Company Setop A/V Box. Also program Mobile Devices such as cell phones, tablets etc.
All layers Of Fiber lines, Cat 3, Cat 5, Cat 6, RJ 59, RJ 6, RJ 11 and RF Repair and Full installations.
-Do Retention and Sales for current clients that acquire the services.
-Do Administrative work such as Make Spreadsheets for Ongoing site Work and Also keep track for future work configurations.
Account Inventory Manager Verizon
July 2014 to January 2015
Supply Inventory, Sales Support, Billing Inquirys
2nd Ave Manhattan, NY
Accounts Executive SRA Healthcare Edison, NJ
October 2013 to July 2014
Project Management, Contribute to Outsource Actives
• Technical Support/Assist over phEx and in persusinin customer to enroll through Affordable Care Act. Marketplace Health Insurance working with many companies such as Blue Cross Horizon, Amerihealth, HealthRepublic, United HealthCare, IDental.
• Heavy Call Handling. 100-120 Inbound and 75 Outbound Calls
Skills Used: Technical Support, Telecom. Billing, Payment plans, New Meetings planing, Presentations, Follow up on Outrige Offices.
Technical Field Support
Tech Support, Field Engneer ITG Edison, NJ
August 2012 to September 2013
Edison, NJ August 2012 – September 2013
• Work in Dispatch Center, RCC, Heavy Call Handling for Field Technicians, Remote Access, Telecom Billing, Answering questions on account status, Tech Support, Resolve Tickets using Remedy and Data Center
Pulling cable, install connectors, cube wall installations, software integration, etc.
Work on All Windows systems, Windows Servers and Macintosh. Handling 100-150 Calls inbound and 50 Outbound Calls
Solve Problem of Installation, renewals, disconnect, Trouble tickets, new installs, change of service, reconnect &, new drop or underground, Working on Coaxial, RG-6, RG-7, RG-11, RG-59, Cat 3, Cat 5, Cat 6 and Fiber lines.
Networking setup/ troubleshoot for home and office. Setup TCP/IP Settings after subneting all equipment with IP address.
Working with Meter, Amps, Switch, router, cable box, and VoIP phone installation/diagnostic, Not leaving until problem is fixed and or resolved.
Account Manager for Sales/ Retention COMCAST Monmouth Junction, NJ
July 2008 to February 2011
Customer support for (CHSI) internet, (CDV) Phone, Cable TV Products, Sales, Collection, Telecom Billing.
• Tier 1,2, 3 Support, Resolved Tickets Using Remedy, SAP, Grand Slam, Data Center.
• High Volume Call Handling. 100-150 Inbound and 85 Outbound Calls
• Working with Microsoft Word, Excel, PowerPoint, Outlook, Cisco, Orcal
• Remote Access, Setup New Connection, Repair using varieties of Technical Software.
• Computer diagnostic and error fixing, installation guide over phone. Program Mobile Devices such as cell phones, tablets etc
• Configuring TCP/IP Protocol Setting, VoIP Troubleshooting, Mobile Support BlackBerry, Android, iPhone
• IF Problem Not fixed Excluded Calls or Send Out Technician.
Tech Support/ Customer Service Representative Medical Office Edison, NJ
February 2007 to July 2008
Phone handling, Billing, Managing IP Server for Patents Data Keeping
• Working with Microsoft words, Excel, PowerPoint, Outlook Setup
Bachelors Computer Engineering
2006 to 2009
Diploma J.P Stevens H.S
2004 to 2006
SKILLS: 12 years’ experience in Technical support, Telecom Billing, Quick in Answering Questions, Explaining/Selling Products, Retention, Budget invoicing, Auditing, Purchasing, Technical Support, Account Management, Desk support, Field, Dispatch. Experienced in Using/Troubleshooting Mobile Devices, Cisco, SAP, Oracle, Creating POs, Invoice Processing, ACAS, Microsoft words, Excel, Powerpoint, Outlook, Data Keeping, Recording. Strong Customer service and Phone handling skills with High Call Volume Handling – Strong RF RJ59 RJ6 RJ11, Cat 3, Cat5, Cat6 Correction and installation knowledge – Computer care and Error fixing, Hardware installation -IP Networking for Home and Office Router installation/ Diagnostic, Cloud computing, Troubleshoot/Configure TCP/IP, DHCP, Protocols, VOIP’s Settings. Working with all Windows and Mac PC’s Experience of 5 years in Photo editing and Printing Using PhotoShop, PaintShop -Quick in learning and handling of New Technology
Can Speak English Hindi, Gujarati