Anthony Malbrough

Contact Information
Anthony Malbrough Jr.
Certified Computer Specialist

Career Objective
Certified Computer Specialist with 6 + years experience in information technology.
Advanced skills and familiar with a wide variety of software, operating systems,
networks, hardware, cybersecurity, and mobile support. Possess a Bachelors Degree in
Computer Information Systems

Professional Experience
Pantheon Inc
Spring, TX
End User Support Specialist – Tier 2, November 2018 – February 2020

•Provided Customer Experience support for ExxonMobil customers
•Participated in daily team Scrum meetings for knowledge development
•Installed, uninstalled, and troubleshooted software such as Office 2013 apps, V-App
Connect, Plaxis 2D & 3D, and GeoX
•Installed and troubleshooted Dell hardware such as keyboards, mice, docking stations,
RAM, and monitors.
•Discussed with Lead and Supervisor for Deskside Support to be involved in the asset
return process once being done by asset management team and the Solution Center
•Performed Windows 10 1809 In-Place-Upgrades, SCCM remediations, and BitLocker
remediations on laptops, desktops, and workstations
•Provided printer support on Xerox MFDs, HP printers, and HP plotters. Xerox was
contacted to fix printer issues onsite.
•Added computers into an OU in Active Directory for a specific group
• Received training on RGF-X blade servers
•Received a contract extension in August 2019 by Management.
•Received a Deskside Support team award "The Better Anthony" award for improving
and being a better technician
Apex Systems
Houston, TX
Desktop Support Specialist, October 2017 – August 2018
•Performed migrations and prepared machines prior to migrations.
•Imaged and re-imaged laptops, desktops, and workstations (HP and Getac)
•Installed AT&T and Verizon SIM Cards on users laptops
•Installed and setup hardware such as keyboards, mice, docking stations, and monitors
•Used resources such as LANDesk to lookup computer, device, printer, user information,
and deleting computers in LANDesk
•Backed up users data, mapped network drives, setup network/local printers, setup
scanners, setup Outlook 2016 mailboxes, setup email signature in Outlook 2016, and
installed software
•Involved in the factory builds process installing software and entering licenses on
laptops, desktops, and workstations to be shipped out to different sites in the U.S.
•Worked the Control Room doing workstation migrations, RAM upgrades, the setup of
Cisco Surveillance desktops, and the setup of Avaya X One Communicator for the Avaya
VoIP phones.

CDI Corporation
Houston, TX
Desktop Support Representative, January 2017 – May 2017
•Reimaged laptops, desktops, and workstations as part of daily duties
•Performed the building of computers by installing and configuring software by company
•Used Active Directory to reset users passwords, check account information, check if
account is locked or disabled, and deleting computer accounts
•Handled incident tickets and the back log of tickets through an IBM ticketing system
onsite or remotely
•Worked on a Skype for Business project getting the porting of users numbers ready
before go-live with AT&T and Team Lead
•Handled Skype for Business incident tickets related to troubleshooting, setup,
configuration, and log in issues
•Deployed computers and helped users with the resetting of password, setup email,
setup/activate VPN token, explain VPN process, setup One Drive for Business, and
Symantec Encryption
•Assisted users as a Floorwalker troubleshooting issues for after deployment phase.

Houston, TX
Desktop Support Engineer – Tier 2, June 2015 August 2016
•Reimaged and updated laptops, desktops, and workstations with use of SCCM and
KVM Switches
•Performed the troubleshooting and diagnostics of hardware, software, wireless
networks, wired networks, monitors, and pc components
•Handled and monitored requests through DW and SM9 ticketing systems
•Handled and deployed loaner laptops, maintained loaner laptop pool, and smartphone
inventory lists
•Maintained computer inventory of computers in IT stockroom and assisted with
restocking of computer equipment
•Installed, uninstalled, and troubleshooted HP hardware such as mice, keyboards,
docking stations, and monitors
•Installed, uninstalled, and troubleshooted software such as Windows 7, Office 2010
apps, and Skype for Business

B.S. Bachelor's of Science in Computer Information Systems

Tarleton State University (Member of the Texas A&M University System)
August 2007

Certifications and Awards
ExxonMobil Customer Experience Deskside Award: "The Better Anthony" award for improving
and being a better technician 08/2019

MTA – Server (Not Expired)
MTA – Security (Not Expired)

MCSA – Microsoft Certified Solutions Associate: Windows 10 (Not Expired)

MTA – Windows Operating Systems (Not Expired) 10/2016

  • Updated 3 years ago

To contact this candidate email

Contact using webmail: Gmail / AOL / Yahoo / Outlook

This entry was posted in . Bookmark the permalink.