Carly Turner

Carly B. Turner
5725 Thomas Ave S
Minneapolis, MN 55410
Cell: (612) 490.4433
Email: carlybt@gmail.com

OBJECTIVE

To secure a position that will enable me to use a multitude of skills, educational background, and ability to work well with people, offering opportunities for advancement.

EXPERIENCE

07/14-Present FedEx Office Chicago, IL/Mpls, MN
Hospitality Parcel Management Specialist
• In-center package delivery station or onsite/property receiving dock
• Completes purchasing, scheduling of team members, problem solving, setting up new customer accounts, and train & delegate team members in work flow processes, to include Shipping Services, Express Services and Computer Services
• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels
• Provides training in shipping methods domestic & international
• Maintains inventory of shipping supplies
• Troubleshoots routine equipment problems
• Pallet Jack Certified
• Building and break down of pallets for shipping/receiving

10/12-07/14 FedEx Office Chicago, IL
Lead Consultant
• Takes lead responsibility for digital imaging, scheduling and running print production on full service orders, including finishing services and large job management
• Manages production flow to ensure all production orders are completed accurately and on time
• Provides an outstanding customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Provides customer assistance on escalated issues, and seeks advice from management to resolve issues in a timely manner
• Takes preemptive action to prevent errors and waste
• Supervise team members and business operations, monitor and facilitate all production and retail processes, pick-up and delivery, shipping and quality control processes
• Performs all other administrative duties as needed or requested including without limitation training compliance, daily close- out of POS, bidding, ordering and receiving supplies and inventory

03/09-04/12 FedEx Office Chicago, IL
Customer Service Coordinator
• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
• Collates, sorts and organizes customer orders as well as property and customer communications
• Answer any questions or disputes with customer’s orders or tracking of packages
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services while ensuring friendly, polite, expert service to all customers
• Manages production by tracking and logging all production in the job flow to ensure all production orders are done right and on time
• Creates a customer focused environment in all areas of the store (production, retail, self-service, and shipping) and monitors the center ensuring a clean and professional environment

05/07- 09/08 ARCON Associates Lombard, IL
Administrative Assistant /Clerical Assistant
• Managed office correspondence
• Receive, accept, and process orders submitted via various means of communication
• Answered multi-line telephone, routed calls, and took accurate messages
• General administration responsibilities such as filing, faxing, and copying

EDUCATION
2011-Present Chicago State University Chicago, IL