Heather Miltenberger

Heather Miltenberger
401 Thomas St, Staunton,VA 24401 | Telephone 717-475-5454 | zoe2275@aol.com

Work Experience
Warehouse Manager Delivery Agent, 5391 Three Notched Road, Crozet, VA 22932 March 2003-Present
• Within first month of employment promoted from team member of merchandise shipping department to team leader; after two years as supervisor promoted to Shipping Manager
• Currently responsible for managing all aspects of the company’s shipping operation including inventory integrity and department productivity while maintaining labor hours of part time staff according to yearly budget
• Heavily involved in projects to improve our customers’ experience while cutting costs and improving business processes
• Celebrate success with staff, but also use our shortcomings to better train staff to meet company, client, and customer expectations
• Daily interaction with accounting, call center, client services, and information technology to set key company priorities
• Accountable for department budget including outbound shipping supplies, maintain partnership to assure best value of needed supplies, and research new supply partners as needed
• Recruit, supervise, and coach forty employees; during fourth quarter, number of employees increases to 80+ to accommodate business volume
• Coordinate schedules for all employees and pickups from our carriers

Team Leader OnQ Technologies, Middletown, PA 17057 February-December 2002
• Team leader overseeing 10 members
• Responsible for the assembly of light switches, dimmers, and stereo components
Manager Tyco Electronics, 1250 East Main Street, Mt. Joy, PA 17552 1998-2001
• Self-motivation and leadership propelled position from packer to bagger manager
• Responsible for set up and repair of seventeen auto bagger machines
• Oversaw all material handling duties
Certifications
Narrow Aisle stand-up picker (cherry picker) 2012

Software

• Microsoft Office
• Business Flow (order management system)
• Parcel and freight software including FedEx and UPS WorldShip and procedures (domestic and international)
• Fascor SCeCommerce (warehouse management system)
• TMSS Labor Management
• Radio Frequency Applications

Equipment

Stand-up picker
Electric and manual pallet jacks
Cold-Seal machine
T-shirt folding machine

Education
Columbia High School, Columbia, PA 1994

References

Lisa M. Lombardo 401-440-9842
Emily Wall 304-389-7934

Sherry Gilliam 540-746-8730
Gloria Johnson 703-795-3666