Joseph Gaglio

Name: Joseph Gaglio
Phone: 5082747313
Email: mailto:joegagliotr3@gmail.com
Home Location: US-MA-Mansfield-02048 (US Citizen)

Will Relocate To:

Experience
=================================================================
Most Recent Title: Process Technician; Technical Support; Field Service Engineer; Service Technician; Programmer
Experience:
Most Recent Pay:
Managed Others:
Spoken languages:
Sec. Clearance: No
Certifications:

Company Information
Start Date: January 1900 ~ End Date: February 2016
Company Name: Parkinson Technologies
Job Title: Process Technician; Technical Support; Field Service Engineer; Service Technician; Programmer

Start Date: January 1900 ~ End Date: February 2016
Company Name: Cambridge Viscosity
Job Title: Sales and Applications Engineer; Marketing Manager; Regional Sales Application Manager; Product Marketing Director; Creative Sol

Start Date: January 1900 ~ End Date: February 2016
Company Name: Texas Instruments
Job Title: Field Sales Engineer

Education
=================================================================
School:Rochester Institute of Technology
Major:
Degree:Master’s Degree
Graduation Date:

School:St. John Fisher College
Major:
Degree:Bachelor’s Degree
Graduation Date:

School:Monroe Community College
Major:
Degree:None
Graduation Date:

Desired Position
=================================================================
Job Type:
Desired Pay:
Max Commute:
Travel Preference:

Interests
=================================================================
Information Technology (No experience)
Internet-E-Comerce (No experience)

Resume
=================================================================
JOSEPH P GAGLIO
288 North Main St. Apt 5
Mansfield, MA 02048
508.274.7313
joegagliotr3@gmail.com

OBJECTIVE: Process Technician

PROFILE: A professional with experience in technical support of PLCs, instrumentation, process
control and automation products.

Product and Technical Support
* Provided customer support through technical training, phone support, plus software and
on-site assistance.
* Started up new installations of automated converting equipment
* Provided training to operators and technical personnel on the operation and maintenance of
automated equipment
* Responsible for technical support of PLCs, control and instrumentation products.
* Travelled with sales teams to help secure new business.
* Generated product presentations and training programs.
* Developed application articles for internal use and publication in trade journals.
* Supported distributors and International agents through joint sales calls, training and review of
sales.
* Developed an Excel application to automate ordering and ensure proper configuration and
pricing.
* Developed technical manuals for automated equipment

Parkinson Technologies – Field Service Engineer
* Started up automated converting equipment and modified PLC/HMI programs as needed.
* Trained operators and technicians on the use and maintenance of equipment.
* Provided troubleshooting services on older installed products.
* Wrote Operator and Maintenance manuals on automated converting equipment.

New England Controls – Service Technician (contract)
* Provided calibrations of pressure, level and pH transmitters.
* Installed, configured and tuned a multi-channel level control system.

Cape Cod Controls – Programmer
* Started a company that provided contractual software and engineering expertise to a startup
company that developed the world’s first Pure Hydrogen Generator.
* Generated wiring drawings and documented control programs.
* Provided training to in-house technical and sales personnel.

Cambridge Viscosity – Sales and Applications Engineer
* Provided in-depth support for viscometer applications in processing facilities and
laboratories.
* Provided quotations for customized products and systems.
* Responsible for sales and technical support of international sales agents.
* Developed training programs on product and application for customers and sales agents.
* Edited existing operations manuals.

Consolidated Sterilizer Corp – Marketing Manager
* Supported a sales force of independent dealers through product updates, new technical
and sales literature, quotations and development of a trade show booth.
* Developed competitive analysis and pricing to recommend project pricing levels.
* Defined requirements for a new line of laboratory sterilizers and developed a PLC based
control system with a touch screen operator display.

Watlow-Anafaze – Eastern Regional Sales Application Manager
* Responsible for sales of process automation controllers in 13 eastern states.
* Exceeded sales plan through daily support of distributors and Watlow sales representatives.
* Developed an Excel based automated quoting program.
* Assisted product marketing with definition of new products and customer surveys.
* Converted new OEMs through training, technical support and software development and system
start-up.
* Managed distributors through training, technical support, joint sales calls and commercial
review.

Rochester Instrument Systems – Product Marketing Director
* Responsible for P&L of Signal Conditioning, Calibration, Sequence-of-Events Recording and
Annunciation products.
* Provided technical sales training to sales personnel and customers through Power Point
presentations and hands-on exercises.
* Assisted a sales team consisting of regional sales managers and manufacturer reps in the pursuit
of volume sales opportunities at OEMs and strategic customers.

Creative Solutions of Western NY, Inc. – Owner
* Formed a company that provided PLC programming, and PLC and Instrumentation Training.
* PLC projects included batch and blending systems, temperature profiling, PID control and weighing
systems.
* Developed and taught courses for the Instrumentation Society of America (ISA), ALCOA, Eastman
Kodak, Nestle and others on PLCs and instrumentation. All courses included hands-on exercises and
were targeted towards engineers, technicians and mechanics.

Great Lakes Controls – Branch Sales Manager
* Established a new sales territory in Upstate New York for a Cleveland-based distributor of
industrial automation products that included PLCs, Intelligent IO, Operator Terminals and Machine
Controls.
* Increased sales to $3M+ within three years through the addition of two sales offices and sales
and support personnel.
* Provided technical sales and training seminars covering products, software and applications.

Texas Instruments – Field Sales Engineer
* Responsible for sales and technical support for PLCs in Upstate New York in conjunction with
stocking distributors.
* Pursued projects at major accounts that included ALCOA, Corning, Eastman Kodak, Harris Graphics
IBM and Nestle.
* Developed a quarterly newsletter covering PLC applications and products.

EDUCATION
* MBA, Rochester Institute of Technology
* BS Business, St. John Fisher College
* AAS Process Control/Instrumentation, Monroe Community College

PUBLICATIONS
* Animal Lab News – “Understanding Utility Costs in Sterilization ”
* Process Heating – “Logic Improves Control of Environmental Chamber”, 2001
* InTech – “Adaptive Tuning”