Jovan Triplett

jovanp1990@gmail.com
Jovan Triplett
contractor – Philips Health Care
Highly experienced Technical Engineer seeking a challenging position in the Electronic Industry where my experience and education will be enhanced and challenged.

(312) 502-3084
Dolton, IL 60419

contractor Philips Health Care
Biomedical Engineer
—� Performs functional setup and operation of patient life support, diagnostic, and therapeutic equipment The Medical Center.
—� Responsibilities include performing routine, complex and specialized tasks involved in the installation, inspection, maintenance, servicing, troubleshooting and calibration of complex therapeutic, diagnostic or life support biomedical instrumentation.
—� Document all equipment and system maintenance and repairs.
—� Training and coaching new processes to four techs in Biomedical Department. As well as working with Physicians and nursing staff to provide quality patient care.
—� Ensure safety checks and routine tasks are conducted and documented in a timely fashion according to the established policies and procedures.
—� Perform preventative maintenance on machines, equipment, and systems according to standard procedures
—� Equipment: Pillow remotes, beds, glucometer, telemetry monitor, thermometer, PCA pumps, feeding pumps, suction pumps, defibrillator, portable EKG, dinamap, SCD pump.

Electronic Repair Manager Cafe Corner Chicago, IL
2013 to 2015
• Worked in commercial setting having to perform installations, repairs and maintenance on electrical equipment and systems
• Managed company expense on cost of repairs with vendors
• Schedule technicians assignments and work for each day, approved all completed jobs
• Supervise the development of training manuals, testing, evaluations, and materials
• Assisted in troubleshooting faulty equipment ( Dell, Sony, NCR) etc
• Led a total of 10 employees with hardware and information technology skills
• Diagnostics and troubleshooting software and hardware issues
• Installation and upgrading of pos printers, registers and scanners
• Installed wires into 110 blocks and 66 blocks
• Configured switches, routers, modems and workstations
• Installed hvac systems and maintained hvac systems within warranty repairs
• Managed field installations and preventative maintenance
• Maintain accurate logs of technical activities performed

Customer Engineer Lead II Bancsource Inc Chicago, IL
2013 to 2014
• Repaired POS terminals, servers, printers, atms and safes
• Responsible for resolving tickets within the specified service level agreements of all clients
• Maintained quality relationships with retail customers by providing excellent customer service
• Working with the other system engineer to coordinating the project flow and schedule
• Leading team of fifteen engineers and technicians on day by day activity
• Provide technical knowledge and guidance
• Review test protocol, test strategy and report from other team members
• Working closely with system manager, project manager and production manager to over sight the verification validation activity

Field Service Technician I Worldwide Tech Services Chicago, IL
2011 to 2013
• Hardware installation and upgrades – motherboards, processors, RAM, graphics cards, sound cards and modems
• Performed maintenance on circuit boards, pos systems wiring, panels and breakers for computers, printers and televisions
• Operating System installation and upgrades
• Sony TV repair (system boards, upgrades, diagnostic checks and repairs)
• Dell certified
• Worked with dell clients residential and commercial accounts onsite as technical support on software and hardware issues

Electronic Repair Technician Walgreens Data Terminal Repair Homewood, IL
2010 to 2011
• Diagnosed and repaired circuit boards, wiring panels and breakers for computers, servers, printers, powerboards, LED processors and other electronic parts down to component level
• Tested and rebuilt IBM servers, Lexmark printers, media drives, register displays, computers and laptops
• Installed CAT5 and CAT6 cabling
• Wireless Internet and IP setup, VOIP configuration
• Worked with managers as technical support to resolve issues and concerns with our end-user clients

Lockbox Distribution Technician Bank of America Chicago, IL
2008 to 2011
• Trained new employees and resolved technical issues with clients
• Installed rollers, fusers, low voltage and high voltage power supplies on printers
• Retrieve and managed maintenance count on printers

Associates of Applied Science Computer and Electronics Engineering Technology ITT Technical Institute
Orland Park, IL
2010

Technical Skills
Hardware

• Server & desktop support
• Networking
• Vendor management
• Extensive knowledge of transmission devices such as firewalls, routers, protocol converters, bridges and FRADs
• Experienced in LAN equipment including hubs, switches, cabling, atm installs and safe installs
• Knowledge of WAN networking elements transmission devices such as modems, multiplexers, and CSU/DSU

Software

• Proficient in following software applications: Microsoft Office Suite, Norton Software, McAfee Anti-virus
• Network security
• System backup and restores
• ProComm Plus, Putty