Laxmi Govindan

LAXMI GOVINDAN… EXCELLENCE IN DELIVERING RESULTS THROUGH TECHNOLOGY
612-518-9679 (M) • 3123 Mulligan Ln, Chaska, MN 55318 • laxmi.govindan@gmail.com • www.linkedin.com/in/laxmigovindan • skype: laxmi.govindan

CHIEF TECHNOLOGY OFFICER

Versatile Global Innovation and Transformation Leader consistently driving new technology products from
inception to commercialization, enhancing or transforming existing technology products using with latest technology.
Leads Market Driven Innovation that positions company as a market leader and optimizes end user experience by
aligning optimum technology resources to corporate objectives in organizations ranging from start-up to a multi-
national Fortune 50 company across industries including: Retail, E-Commerce, Loyalty, Travel, Technology,
Communications, Wholesale Distribution, Healthcare, Transportation and Logistics.
Global Innovation and Transformation Leader Focused on Business results
• Product Management and Roadmap • Strategic Planning and Execution • Product Development and Launch
• Market Driven Innovation • Competitive Strategy Development • User Experience Improvements
• Team Leadership and Motivation • Cross Functional Expertise • Outsourcing / Offshore models
• SAAS & Micro Services Architecture • Business Process Optimization • P&L and Budget Management

Key accomplishments achieved at both small and large-scale organizations include:

• Accelerated BestBuy.com FY14 revenue to $3B through 40% growth on topline and 18% conversion rate.
(Best Buy)
• Achieved year over year growth of 45% in annual revenue and increase of 23% in Operating Income within the
Emerging Digital Platforms. (Best Buy)
• Increased Company’s value by 500% and customer base by 1000% by redesigning and re-architecting Company
flagship product to a Multi-tenant SAAS product. (PeopleNet Communications).
• Increased IT team capacity by 70% and reduced overall IT resource expense by 30% by opening an offshore
delivery center. (Travelliance)
• Improved product quality by 90%, project delivery by 98% through improvement to QA and client
implementation process. (Travelliance)
• Increased Uptime to 99.9% and decreased support cost by 20% by migrating to Microsoft Azure. (Travelliance)
• Delivered scalable, secure, highly available, multi-tenant SAAS Application with Petabyte sized database to
support the growth from 100,000 units to 1,000,000 units, 1 Million transactions per second with 99.999%
uptime using cloud architecture. (PeopleNet Communications)
• Launched 8 new Platform Products and 3 Mobile and Tablet Native Apps on iOS, Android and Win 8
platforms. (Best Buy)
• Brought together stand-alone applications into a SAAS product and introduced Micro Services Architecture to
manage Mobile Apps. (Travelliance)
• Grew annual customer base by 150% each year to reach 35 new partners in 42 months. (Best Buy)
• Winner of 2011 Chairman’s Innovation award for novel approach to drive digital business growth. (Best Buy)
• Winner of 2011 & 2012 Global Growth Strategy award for revenue generated for the Organization. (Best Buy)

Leverage Technology Capabilities to Achieve Strategic Corporate Goals

TRAVELLIANCE Inc., Minnetonka, Minnesota, 10/14 – 12/15
Global leader in Airline Crew Accommodations, Disrupted airline passenger management, Class 1 Railroad, Corporate, Leisure travel,
and workforce travel management Logistics company with offices and customers around the globe.

VICE PRESIDENT OF TECHNOLOGY, PLATFORM PRODUCTS, CLIENT IMPLEMENTATION
Led Strategic planning process and prioritized technology initiatives for growth and integration of future technologies
into products and services to aid the business be more effectual and efficient. Defined 3-year technology roadmap and
LAXMI GOVINDAN • 612-518-9679 (M) • laxmi.govindan@gmail.com • Page 2

integrated various stand-alone applications into a single next-generation SAAS platform product in Microsoft Azure
cloud environment and also introduced Micro Services architecture to support all global locations including North
America, Europe, Asia, South America and Australia to regain the market share. Managed budget of $15M and a team
of 45 composed of Global help desk specialist, infrastructure teams, application support specialists, product managers,
project managers, Engineers, BA, QA and client integration and implementation specialist.

• Increased IT team capacity by 70% and reduced overall IT resource expense by 30% by opening an offshore
delivery center and also migrating on premise application to Microsoft Azure Cloud environment.
• Improved product quality by 90%, project delivery by 98% through improvement to QA and client implementation
process.
• Reduced 50% of annual data and Telco spend by aggressively negotiating better bandwidth and backup contracts.
• Increased 42% in operational efficiency and stability by integrating multiple data centers and application into Cloud
utilizing the IAAS, PAAS and SAAS models while ensuring compliance with corporate risk management
procedures.
• Achieved 45% profit margin by leading the Client delivery engagement from pre-sales into planning and operational
delivery ensuring that the stated objectives are achieved.

BEST BUY Co. Inc., Richfield, Minnesota, 05/10 – 10/14
Fortune 50 Public Limited Company; a Multinational retailer of consumer electronic goods and services with more than $42 billion in
annual revenue which includes brands such as BestBuy.com, BestBuy Mobile, BestBuy for Business, Future Shop, Geek Squad, Magnolia
Audio Video, and Pacific Sales.

HEAD OF EMERGING DIGITAL PLATFORMS
Spearheaded the strategy and execution of a brand new business unit from ground up within BestBuy.com and built a
suite of BBYOpen APIs which includes Products, Commerce, Recommendations, Affiliates, Deals, Marketplace,
Open-box, Clearance and Services API using REST services, Ruby on Rails, AWS, Java, J2EE, Heroku, AWS,
Rackspace, SOLR among others to extend the reach of Best Buy e-Commerce to make BestBuy the eminent retailer
that connects the physical store to Digital Commerce. Managed a team of 80 resources consisting of Product Managers
Project Managers, Developers, QA, BA, Pre-sales Engineers and other cross-functional resources of over 200 with a
$50M budget.

• Accelerated BestBuy.com FY14 revenue to $3B through 40% growth on topline and 18% conversion rate.
• Achieved year over year growth of 45% in annual revenue and increase of 23% in Operating Income within the
Emerging Digital Platforms.
• Grew annual customer base by 150% each year to reach 35 new partners in 42 months.
• Launched 8 new Platform Products and 3 Mobile and Tablet Native Apps on iOS, Android and Win 8 platforms.
• Recovered 65% of product cost through Omni-channel innovation and growth to clear over $200M of Open-box
and clearance inventory.
• Shipped over 1Million products and $100M in revenue in less than 7 months from the start of the Emerging Digital
Platform Group.

PEOPLENET COMMUNICATIONS, Minnetonka, Minnesota, 08/09 – 05/10
Provides Internet-based and integrated onboarding computing and mobile communications systems for effective fleet management to the land
transportation industry in North America that combines network communications, vehicle intelligence solutions, such as fleet performance
monitoring, driver logs, fuel-tax compliance, navigation and routing and real-time diagnostics with over $500M in annual revenue.

DIRECTOR OF PROGRAM MANAGEMENT OFFICE
Directed the Product Management, Project Management and Development team to re-engineer and re-write the 10-
year-old Fleet Management system to a Cloud based Multi-tenant SAAS platform using the latest technology stack like
Big Data and Enterprise search infrastructure based on Hadoop, Cassandra, Mongo DB, Lucene/SOLR, LAMP,
JBOSS, Tomcat, Apache, and Maven tools in AWS in less than 11 months. Managed a team of 55 resources consisting
LAXMI GOVINDAN • 612-518-9679 (M) • laxmi.govindan@gmail.com • Page 3

of Project Managers, Engineers, Architects, DBA, Product Managers including offshore and outsourced resources with
a $25M Project budget.

• Increased company’s value by 500% and increased customer base by 1000% by redesigning and re-architecting
Company flagship product to a Multi-tenant SAAS platform.
• Delivered scalable, secure, highly available, multi-tenant SAAS Application with Petabyte sized database to help
grow from 100,000 to 1,000,000 units, 1M transactions per second with 99.999% uptime using cloud architecture.

TASTEFULLY SIMPLE, Alexandria, Minnesota, 01/07 – 08/09
An American home tasting national direct-sales gourmet food company with over 24,000 Independent consultants and annual revenue over
$300M.

SENIOR PRODUCT MANAGEMENT CONSULTANT
Directed the Product Management and Development team to support the business strategies and created a technical
capabilities roadmap. Spearheaded the design, development and transformation of various technology components
utilizing tool like Microsoft .Net, C#, JavaScript, SQL Server of the e-commerce domain including catalog, checkout
and Consultant payout. Built an advanced technology distribution center and increased floor space by 35% to support
increased volume. Managed a team of 30 resources consisting of Product Managers, Project Managers, Quality Analyst,
Business Analyst, DBA and Engineers on a $10M budget.

• Drove 30% growth in annual revenue every year with transforming the technology platform.
• Reduced Operational cost by 40% by reducing the 24×7 operations to 16×7 operation within the warehouse but still
supporting 40% increase in orders volume.
• Successfully negotiated $10M shipping contract to save over 30% on shipping cost.

SELECT COMFORT, Plymouth, Minnesota, 01/06 – 12/06
A fortune 1000 public company who is an exclusive designer, sleep innovation leader, manufacturer, marketer, retailer and servicer of a
complete line of sleep number beds.

SENIOR PORTFOLIO MANAGER – INTERNATIONAL
Established legal structure, country-specific technology, business, marketing plans and advertising strategies
contributing to the expansion of the business internationally into Australia, Czech Republic, United Kingdom and
Canada. Assessed Oracle and SAP technology needs around systems, logistics, product development, and
manufacturing. Identified opportunities and issues for franchise operations, direct selling, and call center providing U.S.
consumer support. Managed an International team of 27 resources with $20M in budget for CAPEX and OPEX to
enable international operations.

• Saved over $5M in licensing fees, support and upgrades by spearheading 50 cross-functional matrixed team and
finalized an ERP solution to support the business needs.
• Program-managed $3MM effort to enable Multi-Org, Multi-currency and Multi-lingual features within Oracle e-
Business ERP suite Financial and HR module of the ERP suite to support the international business operations.
• Program-managed $6.5MM conversion from home-grown POS to off-shelf POS system to be installed in 472 North
American retail stores.

PROFESSIONAL CERTIFICATIONS
Project Management Certification • Certified Scrum Master • Certified Supply Chain Professional
Six Sigma Black Belt • Lean Sigma Sensei • ITIL v3 Foundations • Certified Product Owner (2016)
Certified Product Manager (2016) • Certified Agile Product Manager (2016) • Health Informatics Training

EDUCATION
Bachelor of Science in Mathematics and Computer Science, 1986 – 1989, University of Madras, Tamil Nadu, India