MarIAM M

PROFESSIONAL
SUMMARY
• Over 10 years of experience in Information
Technology
as
a
Product
Owner
and
Business Systems Analyst.
• Worked through all phases of SLC, SDLC –
Waterfall and Agile (Scrum).
• Experienced
in
working
with
Large,
mid-
sized and small projects.
• Intensive
experience
with
writing
Product
backlogs,
User
Stories,
Business
Requirement
Documents
(BRD),
Functional
Requirement
Documents
(FRD),
User
Requirement Documents and Use Cases.
• Proficient
at
drawing
Business
Process
Diagrams,
such
as
Use
Case
diagrams,
Data
Flow
diagrams,
Process
Flow
diagrams, etc.
• Familiar with creating Data flow diagrams
Data maps and data dictionaries. Have
robust experience with complex Data
models, Data migrations, Data parsing and
indexing.
• Involved in the whole testing cycle SIT, UAT
including
creating
test
plans,
test
cases,
defect reports etc.
• Experience
in
working
with
third
party
Vendors.
• Familiar
in
working
with
Operations
and
Release Management Teams.
SKILLS
CRM – Salesforce; Mobile/ Tablet/
Desktop Application; E-commerce &
Retail Platforms; CMS, AEM, Sitecore,
SEO, DAM; Adobe Campaign,
Reporting/ EDW/ BI – Tableau, OBIEE;
Webservices (XML, JSON), Tibco, EDI,
FTP, Talend; IAM: Bitium; Client –
Server & SOA Architecture; Process
MariamMeil@yahoo.
com
2183107372
EDUCATION
BACHELORS OF BUSINESS
ADMINSTRATION (BBA)
TECHNICAL
SKILLS
JIRA, Confluence, Rally, HPALM, HPQC, MS
Office (Word, Excel, PowerPoint, Outlook), VISO,
Erwin, BALSAMIQ, Invision, Axure, SQL, Oracle
11g, 12g, Informatica, OBIEE, QlikView,
ServiceNow, MS SQL Server, TOAD.
Photon Info Tech, (Client: Nature's Way) – Working Remote
Product Owner/ Lead Business Analyst
Sept
1
2019- Now
As part of Digital/ E-commerce Team of Photon Infotech we did E-commerce implementation for Client: Nature's way
to enable redo their portal using
Sitecore CMS and enable B2B and B2C capabilities. Nature's Way is one of the
largest manufacturers of Vitamins & dietary supplements and has 4 major brands under its umbrella i.e. Alive, Fortify
Probiotics, Umcka and Integrative Therapeutics, which is their shadow brand. The project involved Discovery, creating
information
architecture,
creating
templates,
using
tagging
for
analytics,
organizing
the
assets,
creating
cart,
integrating with third party payment APIs, social media APIs, using Restful webservices to integrate with the other
company systems, defining complex workflows and rules and using suite of products like JIRA, Confluence, Sitecore
XP, XC, XCA, Draw io, Microsoft Office, Zeplin, Invision, Axure SQL, JSON, Google Analytics, Sitecore Analytics and
wrote requirements for Integration with Salsify, Marketo (for order creations, customer registration and sign up), SAP,
Aisle 7.
Did DR on Azure Cloud.
We integrated with Experian for Shipping Address Validation,
Pay Metrics
for
Payment Validation, C4C for Web Contacts, Aisle for Nutrients/ Drug interactions, Sabrix for Tax Calculations.
Responsibilities
• Worked in every stage of SLC process from discovery to implementation of multiple phases of the project.
• Gathered functional and non-functional requirements during the discovery phase of the project.
• Created Product Backlog based on customer feedback and needs and business priorities.
• Provided guidance to the new PM and helped in creating project plan/ Release Plans.
• Assisted Product owner, Product manager in grooming sprint backlog and changing organizational Priorities.
• Worked with the Business to create the Information Architecture for the E-commerce site detailing out the
pages, features etc.
• Created Level 2 and Level 3 process flows defining the User Personas and their journey.
• Gathered the UI/ UX requirements for the new screens and functionalities and (consulted with) UI/UX team to
finalize the front screens for the website.
• Worked closely with the UI Developers for 4 different breakpoints for the responsive website for Desktop,
Mobile and Tablet platforms.
• Wrote Requirements for API Web services and altered prewritten JSON scripts based on the functionality.
• Developed and maintained detailed understanding and working knowledge of the product
• Participated in project planning, daily standup meetings (scrum), demos, retrospectives, sprint planning,
release planning and other Scrum-related activities
• Worked closely with Product Owner & Manager to write user stories with user and author acceptance criteria
and worked within Sitecore (9.2) to set up workflows.
• Worked with the Architects to detail out what information will be drawn from Page Properties.
• Worked with enterprise architect and technical team to create component specification documents detailing
how a page or a component can be created using Sitecore SXA (Sitecore Experience Accelerator)
• Reviewed requirements with SMEs and Compliance teams to make sure the stories were WCAG/ ADA, PCI,
and GDPR Compliant.
2
• The project utilized Azure WAF (web application firewall) from Microsoft Azure platform offering security to
web applications and used Azure Service Bus to implement complex messaging workflows with highly secure
communication.
• Recaptcha v3.0 will be used. Recaptcha (v3.0) application was configured to accept score of 0.5 and above
(from 0 to 10).
• Integrated with Active Directory as the Identity and Access Management (IAM) tool.
• Created an excel document with the Actions/ Tags for Google Analytics/ Google Tag Manager.
• Worked closely with the design, data and security team to make sure all user stories are fully groomed.
• Created inventory to content, assets, events, profiles, blogs, pdf, metadata for content mapping migration
purposes.
• Created Data mapping documents and data models for the complex data attributes coming from PIM.
• Worked with the business to define the content model and planned for manual and automated migrations.
• Worked with the DevOps Team to coordinate releases and worked with automation testers to plan out the
scripts that needed to be created.
• Worked with the Testing Team to test API/ Webservices using Browser set up and Postman.
• Managed the product documentation in JIRA and Confluence.
• Worked closely with off shore developers, Architects, testers and UX Team.
• Have been involved in SIT, UAT and Demo.
• Worked closely and helped the QA team by reviewing test cases.
• Worked closely with business during UAT testing, defining if an issue reported is a bug or a user error,
triaging bugs, retesting and providing approval once the bug has been fixed.
• Created Demo scripts and conducted the demo for Natures Way Management & Digital Teams.
Questivity, Milwaukee, WI, (Client: Peapod), Milwaukee, WI
Lead Business Analyst
Mar 2016 – Now
Questivity provides Application Development Consulting services to clients all over US. I was part of the Digital and E-
commerce team and worked primarily on projects for one of their Clients Peapod Inc. which is an online e-commerce
based grocery store that does B2B and B2C grocery delivery. Items are either delivered to the doorstep or they are
available for pick up at select locations. I worked on the new feature that Peapod introduced which is called Express
Shop. Express Shop allowed the user to add top selling items to their express cart and then they could select the
brand and size on the next page. The project involved integrating with Apache SOLR which was already being used at
Peapod as their indexing and search engine. New tables were created at the backend with front end interface to allow
the marketing team to update the list of items as necessary. JSON Web services were used to update the tables and
for authorization and authentication purposes.
Worked on the iOS hybrid Mobile app that's compatible with iOS 6.0 and up. The enhancement to the app included
adding sorting tool which allows user to sort products by price, content, micronutrients, calorie count etc. We used
3
Talend
to
transfer
data
from Peapod's
productivity
management
system to
iOS
platform as
one
of
the
sorting
functionality micronutrients' data was not available on iOS platform.
I also worked on another project to update the payment options where credit card information was saved in the
customer profile area so that scheduled deliveries could be made. All PCI standards were followed for storage and
encryption of
the information.
We also updated the POS software so that
the Loyalty
Points could
be used as
currency. Also integrated with Salesforce to get all the customer data into the Customer objects. Created custom
screens and reports based on business needs.
We also created a procedure which would run weekly to see what credit cards were expiring and then an event was
triggered in Adobe Campaign to send automated email to update credit card information. We set up workflow within
Campaign for reminders if the information was not updated within 7, 14 or 30 days. Within Adobe Campaign we also
set
up
other
marketing
campaigns
that
were
supplier
sponsored
like
producing
code
generated
by
CodeGen
application and sent via emails.
Responsibilities:
• Created Product Backlog based on customer feedback and needs and business priorities.
• Created Project Plan and managed resources.
• Assisted Product owner, Product manager in grooming sprint backlog and changing organizational Priorities
• Gathered the UI/ UX requirements for the new screens and functionalities and (consulted with) UI/UX team to
finalize the front screens.
• Worked closely with the UI Developers for the mobile screens.
• Worked with Android and iOS Development Teams.
• Created System to system data mappings for back-end processing middleware
• Wrote Requirements for API Web services and altered prewritten JSON scripts based on the functionality.
• Wrote requirements for data transfer via Tibco.
• Developed and maintain detailed understanding and working knowledge of the product
• Participated in project planning, daily standup meetings (scrum), demos, retrospectives, sprint planning,
release planning and other Scrum-related activities
• Worked closely with Product Owner to write user stories and worked within Adobe Campaign to set up
workflows.
• Have robust experience with complex Data models, Data migrations, Data parsing and indexing.
• Managed the product documentation in JIRA and Confluence.
• Was involved in SIT and Demo.
• Managed the Hardening sprint and did post production live training for the support team.
JOHNSON Controls
Business Analyst
Feb 2013 –
Mar 2016
4
Johnson Controls is a multinational firm that produces automotive parts such as batteries, and electronics and HVAC
equipment
for
buildings.
Johnson
has
a
lot
of
application
databases
and
they
wanted
to
consolidate
data
into
Informatica MDM which was a huge effort. I worked primarily with the Data Science teams in US and Ireland to
analyze the data
files received in
XML format
and document
the inconsistency,
duplication,
Data Type,
Range,
Mismatch etc. Worked with the Architects and Engineers to document the Data governance rules for incoming data
into MDM from different systems.
Another project was a Sales BI Reporting project to help automate the reporting process through OBIEE reporting.
The National Sales Coverage business model required automated reporting that supported the National Sales staff.
Currently, these reports were run manually by staff every Sunday to get them ready for Monday morning. The manual
reports also do not include PA (purchase allowances) which was recorded late Sunday night, a key metric component
of gross profit.
The business was also using Tableau for Data visualization and I gathered requirements for several Sales and Margin
Management Dashboards and ScoreCards that were created in Tableau.
There was an initiative within Salesforce for which we set up the service cloud workflows and setting up cases and
picklists
within
Salesforce
Service
Cloud.
We also
migrated
data
from Legacy
system and created
Role
based
permissions for the Support teams and personnel using integration with Bitium Identity Management Tool.
I
was
responsible for working with the Architects to identify the custom and standard objects and what data would populate
into the Objects and created Data mapping docs for ETL purposes.
We also utilized the client profile within the Sales
Cloud to get data.
Also worked on AEM website redesign project for Johnson Controls where we redid the entire pages including all
business units, industries, products pages & HR. Worked with the business to gather requirements for the Templates
and Components and worked with the UI/UX team, visual designers and front end developers to get the HTMLs ready
to be consumed by AEM developers. Also worked with the content creators, copywriters and content strategist to
discuss the SEO and data transfer/ migration strategies (automated & manual).
Responsibilities:
• Worked with various Business Units to understand the requirements and created backlog based on the
product roadmaps.
• Identified Features/ Epics to be worked on and developed User Stories within Rally and took the User story
from story phrase to story narrative to story scope and all the way to User Story acceptance criteria.
• Documented estimates for requirements within the Requirements Backlog by gathering complexity estimates
and team points
• Worked with Business to assign priority numbers for requirements within the Backlog
• Involved in Iteration Planning Meetings and white boarding sessions with the Product Owners, using the
complexity and priority numbers
• Organized and ran sprint kick-off meetings once the sprint was appropriately planned to give the team an
overview of the requirements within the next sprint
• Set up and facilitated meetings with leads to break up the backlogged requirements into User Stories for
current and future sprints
• Gathered requirements and documented the expected changes for site improvements
• Supported new releases/site improvements and managed unexpected changes.
• Worked with Salesforce Developers to document the objects and data dictionary insertions.
5
• Created workflows for Sales and Service activities within SFDC.
• Worked with business to edit and add info into AEM Instance to update the information displayed on the
residential and commercial sites for product descriptions and images
• Worked closely with the UI/UX Team and front-end developers to make responsive designs in HTML and
CSS.
• Documented current workflow process and gathered requirements for updating the workflow
• Worked with business to create templates for the CMS system for new pages
• Documented the requirements for new publishing workflows to be created in AEM for both WCM and DAM.
• Created Inventory of assets and content for Data migration purposes.
• Worked with the developers to advise on the CSV spreadsheet to manage content migration; which allowed
them to groovy based script for transformation of legacy content to handle mappings of page properties, JCR
namespaces and creating single components.
• Worked with Developers to help them understand the requirements.
• Worked with the Data and solution Architect for the integration requirements into SAP Master DB.
• Worked to gather reporting, Dashboards and Scorecard requirements and created Excel mock up to document
reporting Requirements for implementation Tableau and OBIEE.
• Performed Data Mappings based on the specified data requirements and to check for data uniformity and to
modify /update the data fields.
• Verified Source to Target mapping for ETL using Informatica.
Tested and validated the database tables using SQL queries and performed Data Validation and Data
Integration.
• Conducted Data integrity and Data validation test manually.
Conducted Multivariate and A/B testing using Adobe Test and Target and used Analytics to determine
components to tweak and keep in the AEM Pages.
• Tested and provided defect management for issues with the site and for new development
• Communicated directly with development teams (local and offshore) and testing team (local and offshore) for
clarifications related to User Stories
• Opened production defects, bugs, and needed site updates in Rally
• Participated in Hardening sprint.
IHC MEDICAL INSURANCE GROUP, Richmond, VA
Business Analyst Apr 2010 – Dec 2012
Worked on the project to Map ICD9 to ICD10 in several internal applications including changes to UI to add the
additional fields. Most of these applications were used in processing medical claims processing of EDI (X12) 837, 834,
820, 835and 999. Also worked on Data Recovery project which included writing requirements about data backup
through 3rd party product Krollontrack which allowed us to recover all EMR, datafiles, control files, and archived redo
logs.
6
Was involved in ServiceNow ITSM/ ITIL tool Implementation for Configuration Items (CI)/ IT Components in CMDB
and defining the inventory for assets, relationships between servers, parent/ child CI, Switch, Port etc, also defined
the CI Owner, Technicians, Departments etc. Also worked on setting up workflows for Incident Management and set
up support workflows for Request Management and the Catalogs as well.
Responsibilities:
• Worked with stakeholders to define the scope of the project and subsequently divided those into phases.
• Worked as Jr. PM to give bandwidth to the existing Program manager who was over-stretched due to multiple
projects.
• Created project plan to establish deadlines and milestones for the project.
• Created Business and Functional Requirements documents for updates to internal applications that processed
EDIs.
• Worked with business to define business rules for data backup and encryption based on HIPAA requirements.
• Created Excel Sheets with the list of all the Assets with the company by talking to various departments,
engineers and technicians.
• Worked with the ServiceNow developers to help them understand the business requirements and custom
screen flows.
• Created workflows for approvals and escalation for the Incident Management Modules.
• Created AS-Is and To-Be process flow diagrams using Visio.
• Created Business and Functional Requirements documents.
• Created wireframes using the tool Invision.
• Responsible for documenting, analyzing and defining system requirements.
• Worked
with
diverse
stakeholder
set
to
elicit
requirements
and
data
using
one
on
one
interview,
questionnaires, conference call & Web-Ex sessions.
• Produced Flow Diagrams to document process flows for Volume Automation.
• Worked
with
the
SMEs,
Process
Optimization
Team,
Implementation
Managers
System
Owner
to
brainstorm, analyze data for efficient process solutions for Volume Automation
• Worked as Data Analyst to gather appropriate data for sufficient analysis.
• Performed different SQL queries to validate the source data to match with the target data.
• Gathered requirements about metrics to be tracked in ServiceNow & maintained traceability Matrix.
• Conducted walkthroughs and defect meetings periodically to assess the status of the testing process and
discuss areas of criticality.
• Assisted the business partner in preparing UAT plan/scripts and worked through the entire UAT cycle with
multiple stakeholder groups as the systems.
• Participated in System Integration Testing and UAT.
• Participated in defect management cycle.
• Created test plan and test cases and created the defect reports in HP Quality Center.
WebHR, MD
7
Business Analyst
Jan 2010- Mar 2010
Worked on enhancement to the WebHR systems for various benefit screens based on client requests to be able to
resend W2 if the address was changed post-delivery and to create a whole module for time tracking system and
integrate that with the financial module for disbursement of pay.
Responsibilities:
• Created
Business
and
Functional
Requirements,
Process
flow
diagrams
after
working
with
the
internal
stakeholders and clients and performed testing.
8
MarIAM M MariamMeil@yahoo.com |218-310-7372
professional summary
skills
þÿ
þÿ
EDUCATION
BACHELORS OF BUSINESS ADMINSTRATION (BBA)
technical skills
JIRA, Confluence, Rally, HPALM, HPQC, MS Office (Word, Excel, PowerPoint, Outlook), VISO, Erwin, BALSAMIQ, Invision, Axure, SQL, Oracle 11g, 12g, Informatica, OBIEE, QlikView, ServiceNow, MS SQL Server, TOAD.