Senior Analyst / Software Configuration Management
A highly effective IT Support Professional, who meets challenges skillfully and creates positive change. A diligent worker with excellent communication skills, superior technical skills, a strong customer focus, and track record of success managing customer issues and responding to customer requirements. A goal oriented individual with the ability to understand business needs and create effective, practical IT solutions to meet those needs.
More than twenty-five years of IT experience includes:
User Support PC/Laptop SW/HW Configuration Server Support-AD Exchange
Data Center Operations Smart Phone- Andriod iOS Imagining / User Upgrades
Router Equipment Installation Access Control Software Deployment
LAN / VPN GIS Software Computer Software Upgrades
Cabling Fibre, Cat56, Phones Data Security / Network Security SCCM, Citrix, Virtualization
Network Administration Asset Management / Tracking Remote Administration
Senior Analyst / Software Configuration Management AIG Houston, TX
September 2014 to February 2015
Senior member on a team of contract technicians. The project involved remotely updating more than 1400 desktops and laptops for AIG employees across the US according to AIG processes. Windows XP to Windows 7 OS Migration and Hardware Upgrade. Ensured accurate technical documentation and provided level II support to the less-experienced technicians.
Migration Technician Texas Children’s Hospital Houston, TX
May 2014 to July 2014
Member of a team engaged to update more than 10,000 Desktops and Laptops to Windows 7 / MS Office 2010. Installed more than 250 software applications, Windows updates, patches and fixes. Coordinated logistics and supported users throughout the roll out.
Migration Administration Technician VARServe Houston, TX
January 2014 to May 2014
Responsible for the migration of XP computers to Windows 7, MS Office Suite 2010 for Desktops and Laptops. Installed over 250 Software Applications and Windows updates, patches and fixes using SCCM Server, Active Directory, Exchange Servers, Citrix ZenApps, Zenprise Mobile Device Management, and Sharepoint.
Support Engineer / Network Administrator Unetek Houston, TX
November 2013 to January 2014
Responsible for Windows Desktop User Support, IT Security, Asset Management and IT Administration.
IT Governance / Access Control / IT Security Analyst Direct Energy Houston, TX
July 2013 to August 2013
Responsible for Desktop Users IT Security troubleshooting, resolving issues via Dameware, RDP, VNC, LYNC, and Join.me. Worked with Organizational Units and Groups on such activities as Permissions, Access, Security, Compliance, Enabling/Disabling/Creating Accounts.
Migration Support Technician NOV Houston, TX
May 2013 to June 2013
Upgraded 800 users to Windows 7, and Office 2010. Devices included desktops, laptops and Blackberries PRINTERS, imaging and networking.
Network and Desktop Support Technician Baker Hughes Houston, TX
April 2013 to May 2013
Team member on a project to upgrade more than 5,000 systems to Windows 7 from Windows XP. Managed a service center queue and prioritized workload. Performed computer refreshes from imaging, loading off applications, and data transfer.
IT Helpdesk/ Desktop/ Network Support Technician OM Enterprises, Inc Houston, TX
October 2012 to April 2013
Responsible for PC Moves, installs, shipping/receiving, inventory, internal /external helpdesk/service calls, and setting up / installing wireless networks for 140 users
Windows 7 Migration Technician The University of Texas MD Anderson Cancer Center Texas, MD
March 2012 to October 2012
Part of a migration project to upgrade more than 25,000 users’ desktops and laptops to Windows 7 and MS Office 2010.
Field Specialist Fugro Roadware Houston, TX
August 2011 to February 2012
Automatic Road Analyzer Operator gathered and collected Road Analysis Data
Travel 100% in the field across the US and Canada – Driver and Operator of the ARAN.
Lead Migration Technician IBM, Compuvision Houston, TX
September 2010 to June 2011
Assisted with the migration of over 23,000 desktops and laptops from XP to Windows 7 and MS Office 2010. Installed over 250 Software Applications and Windows Updates, patches and fixes using 500 apps on SCCM server.
Monitor- Dispatcher, Compuware/American Airlines Servers IBM, Compuvision Houston, TX
October 2010 to February 2011
Houston, Texas (October 2010 – February 2011)
Call Center Tech
Monitor- Dispatcher, Compuware/American Airlines Servers. Call Center, Helpdesk, Give Status Updates. Work with various technicians calling in, documenting their job status, testing phone lines, dsl, broadband, routers, etc.
Desktop / Laptop Deployment Technician IBM, Compuvision Houston, TX
December 2010 to January 2011
Responsible for deploying over 600 computers at the Clear Lake refinery
IT Support Technician Continental Laboratories Houston, TX
June 2010 to December 2010
Install and maintain equipment deployed in customer environments (at Rigs-drilling sites), which may include workstations, switches and network equipment, printers. Install Satellites, desktops, routers switches, laptops, and the PLC’s, and wiring / cabling. After the setups, used Remote Admin Software (LOGMEIN) to verify the connectivity to and from the remote site location. Administrate computer setups, deploy and prep the systems. Field Service Tech- IT Specialist for Oil Rigs. Provided Technical Phone Support, and assist with computer repairs, email, viruses, patches, downloads. Desktop Support include: network printers, fax, modems, and routers, laptops, backups, cabling, PC office software and RigSight- Live Data. Use PetroLink, Totco for WITSDB
IT Consultant / Helpdesk – Desktop – Network Support Pinnacle Solutions Houston, TX
May 2009 to May 2010
Internal /External helpdesk/service calls, Setting up and installing Wireless networks, Win XP Pro, Win 2k-2003 Desktop and Network Engineering 2nd and 3rd level support, Configuring routers, servers, laptops, workstations, Telecom, CAT 5E Cabling, Extending T1’s, Punch down, DMARC’s , 66 M Blocks
Technical Support Specialist The Planet Houston, TX
January 2009 to April 2009
Provided phone support, and assisted with computer repairs, email, viruses, patches, downloads. Desktop Support include: network printers, fax, modems, routers, laptops, backups, cabling, PC office software.
FULL TIME POSITIONS
Environmental Crew Supervisor Chevron Texas Project- Offshore Houston, TX
September 2007 to November 2008
Responsible for Supervision of Environmental Crews, Inspection of worksites, testing atmosphere, JSEAs, safety meetings, Crew Operations, and all relevant safety practices and procedures.
Senior Server Engineer/Administrator Pinnacle Solutions Houston, TX
September 2003 to August 2007
Responsible for Data Center and live production servers. IBM, DELL, HP, COMPAQ Hard drives, Processors, peripherals, memory, Windows 2003, 2k, XP, Exchange 2003,2k, 5.5, Meta Frame Citrix, Dell Certified Systems Expert, Warranty Parts Tech, Networking, VPN, WINS, DHCP, SAN Switches, TAPE Libraries Internal/External calls/field support.
Applications Administrator – Drilling Operations and Offshore Support Spinnaker Exploration Houston, TX
July 2002 to September 2003
Worked on Offshore Network and users applications and remote setups. Updated log sheets, and conducted daily operations and maintenance activities. Organized records systems for offshore platforms.
Systems Analyst/Level II PC Support El Paso Production Houston, TX
August 2001 to July 2002
Responsible for Windows 95/98/NT/2000 Professional/XP Professional, network printers, various peripherals, desktop/laptop/Network/Email Support, Ghosting Images, upgrading user’s software.
Senior Server Support Analyst Compaq Computer Corp Houston, TX
November 1996 to August 2001
Supported over 45 enterprise server types including , set ups, OS and hardware configurations. Tested various OEM and third-party hw/sw, drives, Internet, multimedia, token ring, Ethernet, hubs, routers, ISDN, multiple hw/sw configurations, diagnostics, PCMCIA, PCI, NIC’s, BIOS, batch files.
LAN/NT Administrator, Computer Science Department Compaq Computer Corp Houston, TX
July 1999 to February 2001
Designed/Installed/Setup/Configured/Monitor/Support/Built 5 new labs and Server Room NT servers, Administered users, groups, mapped network drives, login scripts. Created Standard Operating Procedures for CS department and other technical documentation.
Communications Specialist/Power Systems Coordinator United States Army
January 1987 to January 1995
518th Signal Company/39th Sig BN. Communications Security Specialists. Performed preventative maintenance checks on communications equipment, radios, computers, and generators. Repair, refurbish, troubleshoot, and design to component level and board level.
Associate of Applied Science Electronics Technology DeVry University
Windows 95-97, Vista, ME, 2000, XP, 7, 8, 8.1, 10
Windows Server Pro NT, 2000, 2003, 2008R2, 2012R2
Windows MSSQL Server, SCCM 2007, 2012
EXCHANGE Server 5.5, 2000, 2003, 2007, 2010, 2013
Citrix Server MetaFrame XP, Presentation, XenApps