Ryan Palmer

Ryan A. Palmer
1161 Windrow Way, Magnolia, De 19962
(240) 682-1446
Palmer344@gmail.com

Objective

As a frontline supervisor I want to build on my Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC/R) knowledge in the career as a facility manager/supervisor position. Make an impact to the company by bringing fresh eyes to improve in any way that I can to reach goals within their mission statement. Universal certified

Professional Skills Summary
• 20 years United States Air Force Veteran, with of honorable service
• Twelve years training and supervising individuals with diverse backgrounds
• HVAC/R Manager/Technician–utilized technical school training and on the job experience to grow within the commercial and residential HVAC/R industry
• Continuous improvement focused — implementing change, increase proficiency and eliminates waste
• Training Manager with OSHA, and EPA compliance knowledge and experience
• Collaborates with cross functional teams, safety coordinators, and technical support, to achieve mutual performance goals
• Professionally engages with customers, facility directors, and training requestors, to ensure that their situation is properly managed, and their questions answered
• Team orient – creates and implements work standards and 5’s improvement programs
• Universally certified to properly handle all refrigerants
• Communicates effectively using tact and diplomacy–professionally presents information to company employees and customers, in both large and small audiences
• Maintains data analyses tracking services, training, and non-technical programs
• Proficient with Microsoft products including: Office, Word, PowerPoint, and Excel
Professional Experience

HVAC/R Supervisors and Training Manager 2014 – Present
• Manages technician performance evaluations and maintains performance records
• Implements change manage through process improvements, lean management
• Delivers regional training that provides technical knowledge and workplace skills to refrigeration and HVAC technicians
• Uses tact daily when collaborating with Product, Quality, and contracting Engineers
• Works daily with Cross-functional teams – utilizing solid experience and leadership skills
• Two year Mentor Match program participant, learning HVAC product management skills
• Creates and implements standard work, 5’s improvement programs
• Interfaces with cross-functional teams to develop course specifications and content
Heating, Air-Conditioning and Refrigeration Instructor Supervisors 2011-2013
United States Air Force
• Managed instructors ensuring compliance with company policies standards, safety, and time management
• Maximizes team output by providing direction and leveraging talents of group wisely
• Managed stock, requisitions and course material – coordinates contracts with suppliers as well as managed the parts and supplies budget
• Subject matter expert, that professionally created student study guides, workbooks, progress checks, and visual/hands-on training aides used in classroom presentations
• Managed Instructors basic and advance HVAC/R, safety, and EPA course work, annually
• Personalized lesson plans to ensure required training objectives are met and participates in course validations and course critiques
• Subject matter expert that utilizes instructional system design principles, to provide the highest level technical instruction
• Develops material and activities to include: presentations, modules, handouts and instruction manuals used for training, meetings, conferences and special events
Heating, Air-Conditioning and Refrigeration Mechanic/Supervisor 2007-2010 United States Air Force
• Supervised and trained technicians to ensure compliance with company policies for quality, safety and work life balance.
• Multi-tasked under the most strenuous of conditions, to ensure daily prioritization of work request – verifies completion of all required work
• Managed stock, prepared requisitions and ordered parts and supplies for all work request
• Created HVAC load calculations for building remodels, and equipment upgrades
• Installed electrical controls and equipment accessories according to wiring diagrams
• Cut and drilled holes in floors, walls, and roofs to install equipment
• Reads blueprints to determine configuration of heating or cooling equipment components

Education and Professional Training

Six Sigma Green Belt Certification Current

Bachelors of Applied Science in Organizational Management 2012
Ashford University

Associates in Instruction of Technical and Military Science 2009
Community College of the Air Force

Completion of HVAC/R Controls System Course 2009

Associates in Mechanical and Electrical Technology 2009
Community College of the Air Force

Universal EPA 608 Certification (CFC/HCFC) Refrigeration License 1996

Heating, Ventilation, A/C, and Refrigeration Course Certificate 1996

References are available upon request.
• Collaboration – partnering with cross functional stakeholders
o Daily interaction with Sales, Product Engineering, Quality, Manufacturing, and Marketing
o Maximize team output by providing direction and leveraging talents of group wisely

anticipat
o an imaginative approach to the job and willingness to share your opinions
o Ability to work in a fast-paced environment and adapt to diverse work styles