Sean Maurice Parker
Sean Maurice Parker
email@example.com • LinkedIn • Durham, NC • 919-244-7556
System Support Technician
Qualified and accomplished professional with extensive experience in Microsoft networking, devising IT solutions, sales and marketing campaigns, networking troubleshoot, and salesforce development. Stellar record in data analysis, maintaining medical records, retrieval and storing documents, medical charts, and reporting to executive management. Seasoned and results-driven in customer services, sales development, electronic demonstration, Windows servers and workstations, and deployment of soft wears. Proven track record of Microsoft Networking, Netware 5.0, Linux 7.0, Ethernet and Token Ring Topologies, Ghost, and Firmware.
• Microsoft Networking
• Networking & Clouding
• IT Solutions
• Data Analysis
• MS (Excel, Word)
• Time Management
• Team Development
• Stress Management
Device Support Analyst, Duke Health Technology Services, Duke Medical Center 2019 to Present
Deliver remote and on-site assistance and maintain workstations, printers, and peripheral devices to enhance performance. Manage customer services, documentation, service level agreements, conduct research, and escalate all issues to the appropriate departments to resolve issues in time. Communicate with executive management, key clients, and conduct trainings and coaching sessions for staff to enhance productivity.
• Applied systematic information and diagnostic tools to troubleshoot issues.
• Supervised Installations through imaging from security software test and ensured appropriate configuration and installation for workstations.
Material Resource Technician, Present Supply Chain Department, Medical Duke Center 2017 to 2019
Administered computerized order entries, supplies and distributions, equipment, shipping, and receiving of hospital merchandise to accelerate the performance. Coordinated orders, inventory management, supplies, material, and cart distribution to ensure constant growth of the company.
• Supervised inventory management, supply needs, prompt delivery, and availability of equipment.
• Guaranteed accuracy of the inventory, Hospital Annex, and Records Retention Warehouse
Floor Finisher, Duke medical Center, Duke Medical Center, Durham NC 2013 to 2017
Coordinate the work of refinishing and restoring the floors. Perform a variety of tasks to maintain the hallways, such as scrubbing and burnishing. Perform other housekeeping tasks such as general cleaning, trash services, detailed cleaning, maintain patient care area, and offices and other assigned areas.
Health Information Medical Records technician 2011 to 2012
Supervised compilation files, scan, x-rays, doctor notes, medical charts, patient medical reports, data entry of patient's information and services, health record indexes, and storage and retrieval of documents to ensure smooth operations. Administered patient's record, data storage, scanning in base system, managed telephone calls for appointments, schedules, and reminder letters to achieve professional success.
Sales Representative, Verizon Wireless, Verizon Wireless, Durham NC 2006 to 2010
Assisted customers to get the best postpaid and prepaid plans that meets business and personal usage. Managed troubleshooting including phone billing, sim related issues, internet data services, signals issues, outgoing calls, incoming calls, escalating issues to the back office to provide appropriate resolutions.
Sales Officer, Wal-Mart supercenter, Walmart Supercenter, Durham, NC 2004 to 2006
Assisted customers with different questions about products in the electronics department, product features, components, and functions to achieve the set goals. Coordinated demonstration of electronic devices, inventory stock, setting up displays, and arranging merchandises on shelves to enhance sales base.
IBM Computer Technician, IBM, Research Triangle Park NC 2000 to 2004
Directed customer services, telephone etiquette, device standards, windows platforms, application performance, installing and uninstalling soft wears, printer's issues to enhance entire financial structure of the company. Supervised troubleshooting, antiviruses, diagnostic tools, and setting up processes.
IBM Microcode Producer Tester, Research Triangle Park NC 1997 to 2000
Delivered supreme customer satisfaction for internal and external customers, downloaded image from MIF library for reproduction, produced microcode, PROMS, optical diskettes, modems, and hard files, wrote and applied pre-programmed labels, processed scrap as required and met cycle time for customer commitments, performed regular maintenance on all equipment, prepared shipping documentation, and ensured ISO Readiness at all times.
Additional Experience: Bus Driver Victorious Praise CDC Inc., Medical Supply Clerk Baxter
Network Technology in progress
Technical Degree in Computer Technology
ECPI Technical College
Certification Operating Systems Skills
New Horizon Computer Institute- receive A+ certification
Ethernet and Token Ring Topologies
Soldering multimeter SCSI CD-ROM Replicator Macintosh CD-Rom auto loading printer Hard drive replicator Data Prom I/O machine Medical Terminology Human Anatomy Terminology
Windows NT 4.0 server and workstation Windows 95/98/2000 Vista Novell
Microsoft Networking Netware 5.0 Linux 7.0 Ghost Firmware Automated
Medical Office Suite Microsoft Word Microsoft Excel Windows 7 Computerized
Patient record system Vista imaging system capture Release of information record
Manager system Durvista Record system Windows 10 Internet Explorer