Syed Rizvi
Syed Rizvi
IT Support Analyst – AT&T
To pursue a career in a professional and achievement oriented organization where I can contribute my utmost whilst gaining in experience.

Houston, TX 77083

IT Support Analyst AT&T Houston, TX

• Multitasking with the ticketing system in REMEDY.
• Microsoft SQL Server management Studio, Data extraction and Data Update from Databases.
• MFD (Multi-function device) Printer Configuration on the networks.
• Interfacing Troubleshooting between Two applications REMEDY and PROBLEM ABSTRACT.
• Developing SQL Queries. Deviation Specialist for in-house applications.
• Independently leads cross functional teams for engineering projects, business systems and complex change controls.
• Installations, upgrades, configuration, and troubleshooting of infrastructure devices.
• Developing Technical Documents for Applications and Network Mapping.

Application Support Analyst Market Smart
December 2014 to June 2015
14405 Walters Road Suite 900,
Houston, TX 77014
Manager: Gonske, Jeremy (281-520-5498)

• Working With Business Analysts and Developers for Applications Enhancements.
• Microsoft Testing With Quality Assurance Team.
• Multitasking with the ticketing system Zendesk.
• Website Designing and Creation for Windows and Android System.
• Microsoft SQL Server management Studio, Data extraction and Data Update from Databases.
• ZOHO CRM working and development. Interfacing Troubleshooting between applications.
• MFD (Multi-function device) Printer Configuration on the networks.
• Developing Technical Documents for Applications and Network Mapping.

Sr. IT Support Analyst Quality Systems Houston, TX
December 2013 to December 2014

• Multitasking with the ticketing system in REMEDY. Average 35-40 tickets handling per day.
• Microsoft Outlook 2010, MS LYNC trouble shooting. Domain Controller, Active Directory.
• Performing Reimaging to the Computers. Software trouble shooting/ Desktop Support.
• Software trouble shooting/ Desktop Support.
• Installation and support Windows 7, Windows 8, Windows XP and Windows NT operating systems, Microsoft Office software, Microsoft Outlook, Internet Explorer device drivers, printer and network connectivity.

Sr. Quality Assurance Engineer EuroSoft Tech Karachi
June 2013 to October 2013
Karachi, Pakistan

• Created Test Cases and executed the test cases using QTP.
• The Test Plans and Test Cases were identified and their descriptions and the implementation details were properly documented.
• Used Agile Methodology throughout the process of testing in various environments and phases of the application development
• Application testing including Functional, Integration, Regression, Sanity, End-to-End and Security Testing. Regression Testing using QTP.
• Generating and Execution of various Test Scripts. In house Tracking tool for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Conducted GUI Testing manually as well as using QTP.
• Inserted different kind of Check Points to check the functionality of the application
• Performed Security Testing in QTP using Positive and Negative testing to ensure appropriate user authentication. Performed web services testing using SOAP UI, XML.
• Extensively involved in Back End testing using SQL Queries on SQL Server Database.
• Prepared Test Summary Report, Defect Report on daily basis during execution time.

Sr. Quality Assurance Engineer Kalsoft Karachi
June 2011 to May 2013
Karachi, Pakistan

• Developed test scenarios and test procedures based on the test requirements.
• Test Cases were designed based on Use-Cases and Requirements in Quality Centre.
• Wrote and Executed Test Plans and Test Cases using the Quality Center.
• Maintained requirements and requirements are traced to Test Cases in Quality Centre.
• Performed GUI, Functional, System Integration, Regression and UAT testing.
• Monitor defects so that they progress a timely manner and adhere to the defect tracking process Standards. Requirements management using Teleological Doors.
• Contribute in post-implementation and production support as required.
• Develop and maintain test plans for software quality assurance.
• Execute test plans in coordination with development schedules.
• Created smoke test cases for the end to end test process of the successful and failure path using QTP.
• Created, executed, and analyzed the results of automated tests.
• Participated in Enhancements meeting to distinguish between bugs and enhancements.
• Prepared test data for the AUT as per the specifications of BRD.
• Tested the Middle-Tier (XML, SOAP, Web services).
• Tracked and reported bugs using Clear Quest.

Quality Assurance Engineer THK Solutions Karachi
March 2010 to May 2011
Karachi, Pakistan

• Performed manual and automation testing of a web-based customer application
• Tested the application utilizing the Scrum (Agile) methodology.
• Work in the agile development environment with frequently changing requirements and features set.
• Interacted with business analysts and developers in requirements analysis, design reviews, testing and documentation for application developed in agile environment.
• Actively participated in scrum meetings, Sprint/iteration planning meeting, Retrospective meeting, reviews and developed test scenarios.
• Review product requirement documents, design documents, requirement traceability matrix, and functional specification and involved in developing test strategy, test plan and test case documents.
• Created detailed QA documentation including QA reports, burn down chart report.
• Reviewed product requirement documents, design documents, requirement traceability matrix, and functional specification and involved in developing test strategy, test plan and test case documents.
• Responsible for database testing using SQL queries in MS SQL server.
• Created search matrix and regression test plan to maintain quality of an application.
• Prepared the traceability matrices to fill the gap between the requirements and test cases covered.
• Analyzed and planned data using repots and graphs generated in Quality Center.
• Participated in daily scrum to triage for the defect tracking process.
• Performed Functional, Regression, Compatibility, System Integration Testing, Security testing, User
• Acceptance testing, Web testing and was responsible for executing all testing scenarios.

Quality Assurance Engineer Invaterra Karachi
December 2007 to February 2010
Karachi, Pakistan

• Defect Reporting and Management
• Plan and develop Test cases and their Execution
• Prepare appropriate test environments for software release projects
• Developing and applying complex Test Scenarios on Projects
• Involves and develop Testing Strategies
• To Ensure that Client Requirements’ are mapped on Test Cases through RTM Document
• Providing Weekly status report to Testing Manager on Ongoing Testing Project with defect status and severity.
• Software Quality Control, Software Quality Assurance, Verification and Validation activities
• Work closely with Business, program managers, developing leads and Software Developers to identify root causes of the defects and aids them to initiate Defect Prevention Process
• Test case writing, execution and maintenance.
• SRS documentation reviews and discussions with lead/PMs.

Bachelors Of Science Computer Science Hamdard University

2002 to 2007

Technical Skills

Quality Assurance Technologies
Soft. Project Management: Methods and Practices
Completed a Graduate course of Software Project Management in my University Program, covering wide aspects of this field.

ISO-9001 International Standards Organization
CMMI SEI’s Capability Maturity Models Integration

Engineering Technologies
HCI Usability Engineering through Human Computer Interaction
Requirement Engineering Traditional/Object Oriented Analysis, Design & Development
SDLC Various Engineered Software Development Life Cycles

Quality Management Tools
Management Tools
Atlassion Suite

Microsoft Project
Test Track

Requirements Mgmt, Project Mgmt, Task Mgmt, Issue Tracking, Time Mgmt, with Agile/Scrum Support
Microsoft Project – Project Management Process Quality & Test Management Tool

Testing Tools
‘Ms. WAS (Web Application
Stress Tool) IBM Functional tester V6.1
HP Quick Test Professional
Stress Tool Test Quest
Selenium / JMeter IeUnit Various Tracking Tools
Microsoft Testing Center

Understanding of this excellent automated Stress/Load Testing product for Web-based Applications, with good reporting.
Automated functional testing and regression testing.
Automated functional testing and regression testing.
Automated Performance, Load & Stress Testing Tool with highly Excellent tool for automating Mobile devices’ functionalities Open Source Web Automation test tool, automating requests. Browser based GUI and (partially) Functional test tool BugZilla, JTrac, BTS, Test Track, HP Test Director, Mantis, and RTH,Zendesk.
Writing Testing Scripts and Testing on Microsoft Testing Center Software.

Engineering Tools
Analysis Tools (Procedures)
JAD Joint Application Development focuses on building consensus among developers, users and clients
Designing Tools (Notations)
Dimensional Model Star Schema and its variants for Data warehouse design
DFD/SIFD Data/System Information Flow Diagram
Flow Charting Model the details and flow of the processes.
UML Unified Modeling Language (OMG’s UML 1.5)
Programming Languages/Tools
Visual Studio 6.0 & Visual Studio.NET 2003
Adobe Photoshop Macromedia Dream Weaver & Macromedia Flash SQL server 2000-2005
Computer Expertise
Operating System Windows 98,Windows ME, Windows NT , Windows XP
Windows Vista, Windows 7,Windows 8,Windows 8.1


• References will be provided on request
• Open for relocation throughout USA

  • Updated 7 years ago

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