Tolu Alo

Tolu Alo
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10222 Forum West Drive, Houston TX, 77036
832-857-4661
tolualo@yahoo.com
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OBJECTIVE
To be responsible and accountable for all aspects of organizational IT provisioning, including implementing and maintaining office IT networks (LAN, MAN, WAN) maintenance of the telecommunication networks, maintenance and support of computer hardware and software, web and other IT related matters.

SUMMARY OF CRITICAL SKILLS
Window Administration – Exchange Server,Lync Server, Office 365, MS Windows Server, Active Directory, GPO, OU.
Network Administration – LAN, Routers, Switches, Hubs, TCP/IP, DHCP, NAT, DNS, VPN, RDP , Networking, SANS, communication knowledge ( LAN, MAN, WAN) Shared Files and Printers Server Roles Supported – Active Directory Certificate services, Active Directory Domain Services, Application Server, Desktop experience, File and storage service, Group policy, Hyper-V, Networking, Network Load Balancing – managing 2 or more servers as a single virtual machine to enhance internet server applications such as Web, FTP, Firewall, Proxy, Virtual Private Network (VPN), Print and document services, Remote Desktop Services, Security and Protection, Windows deployment service – using Microsoft Deployment ToolKit (MDT), Windows System Resources manager
Storage Administration – Backup / restore of server, workstations and data recovery using Symantec, Acronics, Cloud.
Security Administration – Group policy, Password encryption authentication , Antivirus AntiSpam
Virtualization – Oracle Virtual Box, VMware, Hyper – V and Basic knowledge of Citrix.
Proficient in Windows XP – 10, Microsoft Office 97, 2007, 2010, 2013, 365. Linux OS experience: Red Hat, Cent OS and Ubuntu. Tools: Acronics True Image , File Scavengers, G-Parted, Hiren, Norton Ghost, Norton, Portable Apps (Wise Registry Cleaner,Wise disk cleaner, UltraDefrag Portable), Active boot, McAfee, Kasperskey, Acronics, Cobian Backup, Kaseya, Putty, Malwarebytes, AVG, Clone Zilla, Nimsoft, Symantec, MDT, SCCM, CCleaner , KeepItSafeOnline etc.
Technical Support Skills – Troubleshooting and resolving issues in person, Telephone communication, e-mail and remote control.
Documentation: Maintaining a reference library of technical support using Microsoft SharePoint and inventory using Microsoft Access.
Database Management using MS Access and SQL.
Network Monitoring- Using NIMSoft and Kaseya.
Spyware, Malware and Virus removal using Norton Antivirus, Portable Apps (Wise Registry Cleaner,Wise disk cleaner, UltraDefrag Portable, McAfee Antivirus, Kasperskey Antivirus), Malwarebytes, AVG.
Setup, Configure, Troubleshooting, Repair and Maintenance of Computer Systems, Printers and Scanners.
Wireless connectivity and domain administration capability. Ticketing : Remedy, Spiceworks , Microsoft Dynamics CRM, Sugar CRM
Remote Desktop Support: Using Apple Remote Desktop, Remote Desktop Protocol, Kaseya, Team Viewer, JoinMeIn. Deployment Tools: Using SCCM, MDT, LANDesk and Ghost. Asset Management: Procurement, Inventory, Deployment of all equipment using Microsoft Access Database, Customized Serial Number.
Education:
• B.Sc. Computer Engineering 2006
• Online Computer Science 2017
• Georgia Southern University, GA
• Ladoke Akintola University of Technology, NG
• High School Diploma 2000
• CompTIA A+ Certified Professional

PROFESSIONAL EXPERIENCE

CHR SOLUTIONS INC. Houston TX October 2014 – Present
IT Support Specialist (On-Site Support) for : Oil and Gas –(International Association of Drilling Contractors [IADC], AGGEO; Law firm- BoyarMiller; RV –Holiday World; Construction –Reytec; Health – Colorectal Surgical Associate, Rheumatic Disease Clinic; Safety- Medsafe, Reliant; And others: Oxford Communications, Fullenwieder, Insgroup, Merrick, Sire, Ark Royal Capital, NTS Communications, ILA28, NetAmerica, TechQuip etc.

• Install, configure, maintenance, troubleshooting and administration of Microsoft Server 2003 – 2012 (Active Directory), Exchange Server 2013, Lync Server 2013 , Office 365, which involves using Active Directory Services to create users accounts and add then relevant groups, computer accounts, disable users accounts x staff (remove password), gives permission and setup security setting for objects, assign static IP address to some objects on domain like network printers, domain controller, routers and access point. configure and resolving outlook mail problems, perform full disaster plan and practice.
• Setting up of imac systems (mac book pro, mac book air, i mac G5, mac mini and others) for diagnostics on Apple diagnostics system. Troubleshooting, Repair, and installation of Apple Mac OS X Lion version 10.7.5, Apple Mac OS X Mountain Lion 10.8.5, Apple Mac Snow Leopard version 10.6.8, Apple Mac OS X Mavericks version 10.9.3, Apple MAC OS X Yosemite 10.10 environments, Setup Windows 7 Virtual on MAC using Parallel, Joining MAC to Windows Server domain, Mapping Network Drives on MAC, Setup Virtual Private Network (VPN) on MAC. Remote desktop from MAC to Windows
• Windows server virtualization using Oracle Virtual Box, VMware, Hyper – V.
• Working as procurement and deployment specialist to ensure proper equipment is purchased, setup and deployed for CHR staffs and Clients which involves researched, evaluated, recommended, purchased, deployed and maintained new software and hardware
• Assist and support network infrastructure wired/wireless, switches, APs and other appliances
• Assist and support Cisco VoIP phone system.
• Create electronic security system badges and maintains video surveillance systems.
• Maintains A/V equipment. (Projectors, LCDs and Polycom system). Troubleshooting voice and data networks.
• Ensure items under warranty have warranty requests processed and faulty equipment under warranty are send to vendor for repair.
• Help ensure proper inventory of all CHR equipment using Microsoft Access Database, Customized Serial Number.
• Setup and configured BYOD devices for home office and remote staffs.
• Travel to customers offices to provide onsite support. Deployment of Hardware, Software and workstation setup.
• Using Microsoft Deployment Tool Kit (MDT), SCCM LANDesk, and Ghost for application deployment, installation of applications and imaging from server through KVM to more than 100 laptops and workstations
• Setup projectors and cameras for conference meetings using Microsoft Lync, Skype, phones and go-to-meetings website.
• Using Microsoft Dynamics CRM ticketing system to provide diagnosis, second-line investigation, monitor service requests, logs relevant incident/service requests, resolve and close incidents/service requests at allocated time, escalates unresolved incidents/service requests, communicates with client regarding incident progress, update ticket at all times until issues are resolved.
• Updating procedure process in Microsoft SharePoint.
• Server and workstation monitoring using KASEYA version 8.0 to monitor server offline, high CPU utilization, low disk space, service stopping.
• Using NIMSOFT version 7.6 to monitor network devices, availability of network devices, devices resources such as CPU, Disk, Memory, network, percentage of routers maximum throughput utilized.
• Server and workstation backup using Cobian, Symantec, Acronics True Image and KeepItsafeonline backup for cloud backup.
• Using AVG and F-Secure Server security for Virus and spyware protection, web traffic scanning, browsing protection.
• Server physical security by locking the cabinet.
• Providing On-Call and Emergency Response duties to business critical issues 24*7.
• Using Mail Foundry for incoming and outgoing e-mail filtering.
• Desktop support of Windows XP – 10 . Microsoft office 2003, 2007, 2010, 2013, 365, Outlook mail (Mac and Windows), Blackberry, SMS, iphone(4,5,6).
• Setup iPhone – migrate all content of iphone 4 to iphone 6 using icloud and itunes.
• Setup emails on phones (iphone and Smartphone).
• Setup new VPN connection to connect to other branches and clients using Windows VPN, forticlient, Xowebvpn and Cisco any connect.
• Setting up HP LaserJet, Deskjet, Cannon and Multi-functional printers, Scanner and Fax machines (Xerox/Konica/HP/Brother)
• Connect to users system remotely using kaseya, communicate with user through email and telephone to resolve problems
• Configure e-mail for users on their iphone , imac and laptops using microsoft exchange , outlook, POP and Office 365.
• Schedule backup and anti-virus (AVG) scanning for servers and workstations.
• Setup , configure and troubleshoot Cisco, Polycom, Avaya and administer using interaction client for users.
• Setup and configure polycom deskphone using interaction client, computer name and MAC Address.
• Created an image dispatch drive with multiple booting using Yumi, gparted, and ghost for cloning and creating images.
• Configured cisco router using putty connected console cable for home office staffs.
• System imaging using Norton Ghost, Active Boot and CloneZilla, MDT (Microsoft Deployment ToolKit).

FRY’S ELECTRONICS (Corporate Office) Houston, TX Sept 2013- Sept. 2015
Desktop Support
• Setup, Install, Configure, Maintenance, Troubleshooting of Microsoft Server 2008 and Exchange Server 2010 which involves using Active Directory Services to create users accounts and add then relevant groups, computer accounts, disable users accounts x staff (remove password), gives permission and setup security setting for objects, assign static IP address to some objects on domain like network printers, domain controller, routers and access point. configure and resolve outlook mail problems, perform full disaster plan and practice.
• Using remedy 7.1.0 ticketing system to provide diagnosis, second-line investigation, monitor service requests, logs relevant incident/service requests, resolve and close incidents/service requests at allocated time, escalates unresolved incidents/service requests, communicates with client regarding incident progress, update ticket at all times until issues are resolved and conducts user satisfaction surveys.
• Setting up HP LaserJet , Deskjet and Multi-functional printers (Xerox/Konica/HP/Brother)
• Used SCCM tools for installing window and quality assurance
• Assist and support network infrastructure wired/wireless, switches, APs and other appliances
• Assist and support Cisco VoIP phone system.
• Create electronic security system badges and maintains video surveillance systems.
• Maintains A/V equipment. (Projectors, LCDs and Polycom system
• Desktop support of Windows XP – 8. Microsoft office 2007, 2010, 2013, 365, Blackberry, SMS, iphone.
• Setting up of imac systems (mac book pro, mac book air, i mac G5 and others) for diagnostics on Apple diagnostics system
• Troubleshooting, Repair, and installation of Apple Mac OS X Lion version 10.7.5, Apple Mac OS X Mountain Lion 10.8.5,
Apple Mac Snow Leopard version 10.6.8, Apple Mac OS X Mavericks version 10.9.3 environments.
• Wireless network and network connectivity, performing server and security audits of wifi password and GPO
• Diagnose and service of laptops and i Mac involving replacement of laptop defective screens, DC jacks, Hard drives, CD
DVD drives, Memory (RAM), Motherboard, Processor, Fan, Top and bottom cover case, Keyboards and
installing operating systems of different manufacturer products like Sony, Dell, Hp, Compaq, Fujitsu, Toshiba,
Samsung, Asus, Levono, Apple etc.
• Building of new workstation Personal Computers, Gaming Computers and Servers.
• Documentation and Maintaining of reference library of technical and support
• Setting up, maintenance, troubleshooting and repair of computer systems, printers and scanners.
• Insure system backup and recovery of data using hiren, file scavenger and other programs.
• Data backup using Acronics or Cobian Backup.
• Recovery of data from defective imac hard drive using file scavenger, active boot and other software
• Cloning of data from defective hard drives to new hard drive and password removal using hiren and other software.
• Restore of laptops and iMac to factory default.

AVERY WEIGH-TRONIX Fairmont MN Feb 2009 – July 2013
Desktop / Network Support
• Setup, Install, Configure, Maintenance, Troubleshooting of Microsoft Server 2003 and exchange 2007 which involves using Active Directory Services to create users accounts and add then relevant groups, computer accounts, disable users accounts xstaff (remove password), gives permission and setup security setting for objects, assign static IP address to some objects on domain like network printers, domain controller, routers and access points. configure DHCP for workstations, perform maintenance tasks such as backup and restore of domain controllers using Acronics bootable, configure and resolve outlook mail problems, check, resolve or report relevant warnings and errors in event logs. Perform full disaster plan and practice.
• Provided computer help desk support via telephone communications and RDP (Remote Desktop Protocol) with end-users.
• Desktop support of Win XP, Vista, 7. involving installation and training of staffs on Windows XP – 8, Office 97-2013, 365
• Spyware, Malware and Virus removal using Norton Antivirus, Portable Apps (Wise Registry Cleaner,Wise disk cleaner,
UltraDefrag Portable, McAfee Antivirus, Kasperskey Antivirus, Microsoft essential tools.
• Resolving tickets using spiceworks, remedy and Remote Desktop Protocol (RDP)
• Assist and support network infrastructure wired/wireless, switches, APs and other appliances
• Assist and support Cisco VoIP phone system.
• Create electronic security system badges and maintains video surveillance systems.
• Maintains A/V equipment. (Projectors, LCDs and Polycom system
• Setting up HP LaserJet and Multi-functional printers (Xerox/Konica/HP/Brother)
• Support Avaya and Cisco phone System. Troubleshooting voice and data networks
• Responsible for purchasing server, PCs, network hardware, software, maintain support agreements
• Database management using MS Access and SQL.
• Setup, Configure, Repair and Maintenance of Computer Systems, Printer, Scanner, etc.
• Installation and updating of Antivirus. Installation and upgrading of system and application software.
• Insure system backup and recovery of data using hiren, file scavenger and other programs.
• Operation of biometrics and installation of RFID access control system using various identification methods like card, touch keypad & card, fingerprint & card, fingerprint, card & password
• Resolving of network issues like configuring router, switches, hub, access point. tracing cables to face plates, patch panel etc.

CLACS, Lagos Feb 2004 – Dec. 2008
Network Support
• Configuration of Server for Clients/Server Network and troubleshooting Networks and Wireless Networking
• Point-to-point router configuration for internet services
• Researched, evaluated, recommended, purchased, deployed and maintained new software
• Support Avaya and Cisco phone System . Desktop support of Windows XP, Vista, 7. and office 2003
• Anticipated future system needs / requirements and evaluate the impact of changes
• Spyware, Malware and Virus removal. Insure system backup and recovery
• Support the service engineer during installation of satellite disc, modem, router and switches

EXTRA CURRICULAR ACTIVITIES
Reading, Internet Surfing
REFEREES
Available when requested.